Contacting Support

Navigo's Support Desk provides assistance with OrgPlus Desktop.

Support is available by email or by phoning the Melbourne office directly - 

Website:   navigo.com.au/about/contact-us/
Email:       support@navigo.com.au
Phone:     +61 3 9879 4060

Phone support is available Monday to Friday, 9:00am to 5:00pm (Australian Eastern Standard Time).

Please note that the Support Desk is closed on the following Melbourne public holidays: Australia Day, Labour Day, Good Friday, Easter Monday, ANZAC Day, Queen’s Birthday, Grand Final Day, Melbourne Cup Day, Christmas Day, Boxing Day and New Year’s Day.

Navigo's Support Desk appreciates the urgency of your issue and will try to resolve it as soon as possible. A support request receipt will be sent to you via email within two hours of logging the issue. A follow up phone call or email will usually occur within the next 2 business days.

Logging a support request

To log a support request simply click on “Submit a Request” once you’ve logged in and then complete the online form.

The following information should be submitted with each request for support:

  1. A detailed description of the problem 
  2. A copy or description of any error messages that appear 

Once submitted you’ll receive a confirmation email. A Navigo Support Consultant will make contact with you shortly after.

What's included in our Support Plan?


Without a Navigo Support Plan

With a Navigo Support Plan

OrgPlus user manuals 

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OrgPlus Community Discussion Forum 

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OrgPlus Online Tutorials 

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Assistance installing unlocking and upgrading the OrgPlus application  (tick)(tick)

OrgPlus LinkedIn Group / Network 


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Assistance resolving OrgPlus application errors


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Technical support via phone, email or online at the Navigo Support Desk 


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Please note:

Technical support for OrgPlus is provided in the form of high level guidance with product documentation. It doesn't include support for investigation of data or chart related issues, as these need to be quoted on an as needed basis.